Terms and Conditions
Man with Van Grahame Park Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Grahame Park provides transport, removal, loading, unloading and related services. By requesting a quote, placing a booking or allowing work to commence, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
These terms apply to consumer and business customers within the United Kingdom using our man and van and removal services, including local moves, collections, deliveries and item transport.
Definitions
In these Terms and Conditions the following words have the meanings given below:
Customer means the person, firm or company booking the services.
Services means any transport, removal, delivery, collection, loading, unloading, packing assistance, or related work carried out by us.
Goods means the items to be moved, transported, stored or otherwise handled by us.
Vehicle means any van or other vehicle used by us to perform the services.
We, us, our means the provider trading as Man with Van Grahame Park.
Scope of Services
We provide man and van and removal services including but not limited to residential moves, small office relocations, furniture transport, single item and multi item collections and deliveries, and local removal work within our normal operating area. The precise scope of each job will be confirmed in our quote or booking confirmation.
We do not provide specialist removal services such as the transport of hazardous materials, live animals, perishable food, or any items prohibited by law. We reserve the right to refuse to move any item which, in our reasonable opinion, presents a risk to health and safety, is inadequately packed, or may cause damage to the vehicle or other goods.
Quotations and Pricing
All quotations are based on the information provided by you at the time of enquiry. Quotations may be given as an hourly rate, a fixed price, or a combination of the two, depending on the nature of the work.
Our quotation assumes:
Reasonable access to the property at both collection and delivery addresses, including suitable parking for the vehicle and safe access for carrying goods.
That the work can be completed within normal working hours, unless otherwise agreed.
That the volume, weight and nature of the goods are as described by you.
We reserve the right to adjust the price if:
The job takes longer than estimated due to circumstances beyond our control, such as delays in gaining access, waiting for keys, or restrictions imposed by building management.
The quantity of goods exceeds the description provided, or additional services are requested.
There are unforeseen difficulties such as long carries, extra flights of stairs, restricted access, or the need for dismantling or reassembly that was not previously agreed.
Unless expressly stated, prices do not include congestion charges, tolls, parking fees, fines for parking tickets caused by inadequate parking arrangements, or third party charges, all of which will be payable by you.
Booking Process
A booking is only confirmed when we have accepted your request for services and you have accepted our quotation and any applicable terms for payment or deposit. We may confirm bookings verbally, in writing or by electronic means. You are responsible for checking that all details in the booking confirmation are correct.
When making a booking you must provide accurate information including:
Full collection and delivery addresses.
Any access restrictions, parking limitations, or building regulations that may affect the move.
An honest indication of the number and type of items to be moved, including any large or heavy items such as pianos, safes or large appliances.
Any timing constraints, such as fixed key collection times or building access slots.
We reserve the right to decline a booking at our sole discretion.
Customer Responsibilities
You are responsible for:
Ensuring that you have the authority to move the goods and that they are your property or that you have obtained all necessary permissions.
Arranging suitable parking for our vehicle, and any permits required, at both collection and delivery locations.
Ensuring that goods are adequately packed and protected for transport, unless you have specifically requested and we have agreed to provide packing services.
Removing or securing any loose fittings, fixtures or fragile items prior to the move.
Ensuring that all appliances are disconnected, defrosted, drained and ready for transport.
You must remain contactable during the job and ensure that either you or an authorised representative is present at collection and delivery to provide instructions and sign any documentation.
Payments and Charges
Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due on completion of the job on the day of service. For certain jobs, we may require a deposit or full prepayment to secure the booking.
We may accept various payment methods such as cash, card or bank transfer, subject to agreement at the time of booking. Where payment is not received when due, we reserve the right to charge reasonable late payment fees or interest in line with applicable UK law.
If additional time or services are required beyond what was originally agreed, charges will apply at our standard rates and are payable by you. Waiting time caused by delays outside our control, including delays in obtaining keys, access or instructions, will be charged accordingly.
Cancellations and Amendments
If you need to cancel or amend a booking, you must notify us as soon as possible.
We may apply the following cancellation terms, unless different terms are agreed at the time of booking:
More than 48 hours before the scheduled start time: cancellation may be accepted without charge or with a minimal administration fee.
Between 24 and 48 hours before the scheduled start time: we may charge a percentage of the quoted price to cover lost booking time.
Less than 24 hours before the scheduled start time or on the day of the job: we may charge up to the full quoted price.
If you reduce the scope of work or change times or locations at short notice, we reserve the right to adjust the price accordingly. If we are unable to carry out the job due to factors outside our control, such as access being refused, incorrect addresses, or unsafe conditions, this may be treated as a late cancellation and charges may apply.
We may cancel or postpone a booking if:
Weather conditions or other events make it unsafe to operate.
Our staff are subjected to abuse, threats or unsafe working conditions.
You fail to comply with these Terms and Conditions, including payment terms.
In such cases, our liability will be limited to refunding any prepayments made by you for services not yet provided.
Access, Parking and Delays
You are responsible for ensuring suitable access and parking for our vehicle. Any permits, visitor passes or arrangements with building management must be obtained in advance of our arrival.
If we are unable to park reasonably close to the property or if there are restrictions such as narrow staircases, low ceilings, broken lifts or long walking distances, this may increase the time required and result in additional charges.
We are not liable for delays caused by traffic, road closures, accidents, adverse weather or other circumstances beyond our reasonable control. Where such delays occur, we will make reasonable efforts to complete the job as soon as practicable, but time shall not be of the essence unless expressly agreed in writing.
Packing, Loading and Customer Participation
Unless otherwise agreed, you are responsible for packing your own goods securely in suitable containers. We may assist with loading and unloading as part of the normal service, but we are not liable for damage caused by inadequate or improper packing carried out by you or a third party.
If you choose to assist with lifting, carrying or loading goods into the vehicle, you do so entirely at your own risk. We are not liable for injury to you or damage to goods arising from your own participation in the moving process.
Excluded and Restricted Items
We do not carry:
Illegal goods or substances.
Explosives, flammable or hazardous materials, including gas cylinders and solvents.
Live animals, plants requiring special conditions, or perishable goods requiring refrigeration.
Cash, precious metals, jewellery, valuable collections, or important documents unless specifically agreed in writing and adequately insured.
If such items are included without our knowledge, they will be carried entirely at your risk and we accept no liability for loss or damage.
Liability for Loss or Damage
We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods, or for delay, shall be limited as set out in this section.
We are not liable for:
Loss or damage arising from your failure to pack goods properly or to protect fragile items.
Damage to goods where we have followed your specific instructions against our advice.
Loss or damage caused by inherent defects, pre existing damage, or the natural deterioration of goods.
Loss of profits, loss of business, or any indirect or consequential losses.
Our total liability for any claim arising out of a single job shall not exceed a reasonable limit proportionate to the price paid for the services, unless separate written arrangements have been made and any additional insurance has been put in place.
You must inspect goods as soon as reasonably possible upon delivery. Any apparent loss or damage should be reported to us without undue delay and in any event within a reasonable period after completion of the job. We may request evidence such as photographs and a description of the circumstances. Failure to notify us within a reasonable time may affect our ability to investigate or settle any claim.
Damage to Property
We will take reasonable care to avoid damage to property, including walls, floors, doors and fixtures. However, we are not liable for normal wear and tear or superficial marks that may occur despite reasonable care when moving large or heavy items through tight spaces.
You should take reasonable steps to protect flooring, carpets and delicate surfaces before the move begins. We will not be responsible for damage arising where appropriate protective measures have not been taken.
We are not responsible for damage to property or goods where you or any third party assists with the move and such damage results from their actions.
Waste and Rubbish Removal Regulations
We are primarily a man and van and removal service, not a licensed waste carrier. We will not remove household waste, construction rubble, hazardous waste, or any material that requires specialist disposal, unless we have confirmed that we hold the appropriate authorisation and have agreed this service in advance.
You must not request that we dispose of items illegally or leave goods in locations where dumping would breach environmental or local authority regulations. Any disposal services that we do agree to provide will be carried out in line with applicable UK waste and environmental laws, and additional charges may apply for disposal or recycling fees.
If you ask us to remove items that are later classified as controlled or prohibited waste, you will be responsible for any fines, penalties or costs that we incur as a result.
Insurance
We maintain appropriate cover for our business operations, but this may not replace your own household or business contents insurance. You are strongly advised to ensure that your goods are adequately insured for transport and that any high value items are declared to your insurer.
We do not provide insurance advice. It is your responsibility to check policy terms, cover limits and exclusions with your own insurer before the move.
Complaints and Disputes
If you are dissatisfied with any aspect of our service, you should raise the issue with us as soon as possible so that we have an opportunity to put matters right. We will make reasonable efforts to investigate and respond to complaints promptly and fairly.
Where a dispute cannot be resolved informally, you and we agree to consider reasonable alternative dispute resolution options before commencing court proceedings, although this does not affect your statutory rights.
Force Majeure
We are not liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to extreme weather, accidents, road closures, strikes, acts of terrorism, pandemics or restrictions imposed by authorities.
Data Protection and Privacy
We will use your personal information only for the purposes of providing our services, managing your booking, processing payments, and as required for our legitimate business interests and legal obligations. We will not sell your personal data to third parties.
By using our services, you consent to us storing and processing your information in accordance with applicable UK data protection laws.
Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
Variation of Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. Any changes will not affect existing bookings unless we are required by law to apply updated terms.
Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.
Entire Agreement
These Terms and Conditions, together with any written quotation or booking confirmation provided by us, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence or understandings.
By confirming a booking or allowing the work to proceed, you acknowledge that you understand and accept these Terms and Conditions.
