Privacy Policy
Man with Van Grahame Park Privacy Policy
This Privacy Policy explains how Man with Van Grahame Park collects, uses, stores, and protects personal data. It applies to all Man with Van Grahame Park customers in the Grahame Park area who use our services, make enquiries, or otherwise interact with us. We are committed to handling personal data lawfully, fairly, and transparently in accordance with the United Kingdom General Data Protection Regulation and the Data Protection Act.
Who We Are and Scope of This Policy
Man with Van Grahame Park provides man and van, moving, and related services to customers in the Grahame Park area. In relation to the personal data we collect and process, we act as a data controller. This means we decide how and why your personal information is used when you engage our services.
This Privacy Policy covers personal data we process when you request a quote, make a booking, use our services, visit our website, or communicate with us by any means. By using our services, you acknowledge that you have read this Privacy Policy.
Types of Personal Data We Collect
We only collect personal data that is relevant and necessary for providing our services and managing our relationship with you. The categories of personal data we may collect include the following.
Identification and contact details, such as your name, residential or business address, collection and delivery addresses, and other contact information you choose to provide to us to arrange services and communicate with you.
Booking and service details, including details of the items to be moved, property access information where you provide it, preferred dates and times, and any other relevant instructions or notes linked to a specific booking or enquiry.
Communication records, including information that you provide when you contact us by phone, via online forms, by message, or through any other communication channel. This may include enquiries, feedback, and any complaints.
Usage and technical information, which may include basic technical data about how you use our website, such as pages visited, approximate location based on IP address, browser type, and device type, where such data is collected. This is generally processed in an aggregated or pseudonymised form when possible.
How We Collect Your Personal Data
We primarily collect personal data directly from you when you request a quote, make a booking, or communicate with us. We may also collect data automatically when you visit our website, for example through basic analytics tools or cookies where used, and only as permitted by applicable law. We do not obtain personal data about you from third party data brokers.
Lawful Bases for Processing
We process your personal data only where we have a lawful basis under data protection law. Depending on the circumstances, one or more of the following legal bases will apply.
Contract. We process personal data to enter into and perform a contract with you, including to provide quotes, confirm bookings, deliver moving services, and manage payments.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. This includes managing our business operations, improving our services, keeping records, and defending legal claims.
Legal obligation. We may process certain information where this is necessary to comply with legal or regulatory requirements, such as tax and accounting obligations.
Consent. In limited cases, we may rely on your consent, for example where required for specific types of marketing communications or cookies. Where processing is based on consent, you have the right to withdraw that consent at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes.
To provide quotes, arrange bookings, and deliver man and van services in the Grahame Park area, including communicating with you about your requirements, logistics, and any changes.
To manage customer relationships, including responding to enquiries and complaints, obtaining feedback, and maintaining records of our interactions.
To manage business operations, including administration, record keeping, financial management, supplier management, and service improvement.
To ensure security and prevent misuse, including detecting and preventing fraud or potentially unlawful activities, and protecting our legal rights.
To comply with legal and regulatory requirements, including maintaining accounting records and any obligations related to insurance or disputes.
Data Retention
We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. The exact retention period may vary based on the nature of the information and our legal obligations.
Basic booking and invoicing records, including your contact and transaction details, are generally retained for a number of years to comply with tax, accounting, and legal requirements. Enquiries that do not lead to a booking may be kept for a shorter period, sufficient to respond and manage any follow up.
After the relevant retention period expires, we will either delete or anonymise your personal data so that it can no longer be associated with you. Where secure deletion is not immediately possible, we will place the data beyond routine use until it can be safely removed.
Data Sharing and Processors
We do not sell your personal data. We may share your data with trusted third parties where this is necessary to provide our services, manage our business, or comply with the law.
Service providers acting as data processors may assist us with functions such as information storage, customer administration, payment processing, or basic website analytics. These providers are only allowed to process your data based on our instructions and must implement appropriate security measures.
Professional advisors, such as accountants, insurers, or legal advisors, may receive relevant data where necessary for accounting, insurance, or the handling of claims and disputes.
Public authorities or law enforcement may receive personal data where we are legally required to share it, or where it is necessary to protect our rights or the rights of others.
Whenever we use processors, we take steps to ensure that they only process personal data in a way that is consistent with this Privacy Policy and applicable data protection laws.
Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures are designed to ensure an appropriate level of security, taking into account the nature of the data and the risks involved. While no system can be completely secure, we aim to protect your information through reasonable safeguards and limited access based on business need.
Your Data Protection Rights
As a customer of Man with Van Grahame Park in the Grahame Park area, you have a number of rights under data protection law in relation to the personal data we hold about you. These rights include the following, subject to certain conditions and legal limitations.
The right of access, which allows you to request confirmation of whether we process your personal data and to receive a copy of that data.
The right to rectification, which allows you to request that we correct inaccurate or incomplete personal data we hold about you.
The right to erasure, sometimes known as the right to be forgotten, which allows you to request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.
The right to restriction of processing, which allows you to request that we temporarily limit the use of your personal data in specific situations, such as while we are considering an objection raised by you.
The right to object to processing, which allows you to object to the processing of your personal data where our lawful basis is legitimate interests, and we will stop processing unless we have compelling legitimate grounds or need the data in connection with legal claims.
The right to data portability, which allows you to request that we provide certain personal data to you or to another controller in a structured, commonly used and machine readable format, where processing is based on consent or contract and is carried out by automated means.
Where we rely on consent, you also have the right to withdraw that consent at any time, without affecting the lawfulness of any processing carried out before withdrawal.
International Transfers
Our primary operations are located in the United Kingdom. If personal data is transferred outside the United Kingdom or the European Economic Area via our processors, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other legally accepted mechanisms, to protect your data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, in how we process personal data, or in applicable law. When we make changes, we will revise the date of the latest version and make the updated policy available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
