Terms and Conditions for Man With Van Grahamepark

These Terms and Conditions set out the basis on which Man With Van Grahamepark provides removal, transport, collection, delivery, and related van services in the UK. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to these terms. They are designed to create a clear and fair understanding between the service provider and the customer, covering the booking process, pricing, payment, cancellations, liability, waste handling, and the law that applies to the agreement.

For the purposes of these terms, references to “we,” “us,” and “our” mean the service provider operating under the Man With Van Grahamepark name, and references to “you” and “your” mean the customer, client, or person requesting the service. These terms apply whether the service is booked for a home move, a single item collection, furniture transport, or any other agreed van-based service.

Where a booking is made on behalf of another person or business, the person arranging the service confirms that they have authority to accept these terms on that party’s behalf. If any part of these terms is found to be unenforceable, the remainder shall continue in full force and effect.

1. Booking Process

All bookings for Man With Van Grahamepark services are subject to availability and acceptance. A quotation may be provided based on the information supplied by the customer, including the type and volume of items, access conditions, collection and delivery points, floor level, parking arrangements, and any other details relevant to the job. The quote is usually based on the information received at the time of enquiry and may be revised if the actual requirements differ from those described.

A booking becomes confirmed only when we have acknowledged the job details and, where required, received the agreed deposit or full payment. The customer should check all booking details carefully, including dates, addresses, access instructions, item descriptions, and time windows. If any of these details change before the job begins, the customer must notify us as soon as possible so that we can assess whether the service, timing, or price needs to be amended.

We reserve the right to refuse or cancel a booking where the information provided is incomplete, misleading, unsafe, unlawful, or beyond the scope of our service capacity. If an item is unusually heavy, fragile, hazardous, or difficult to move, the customer must disclose this in advance. We may also require additional labour, equipment, or a different vehicle if the original booking no longer suits the work required.

2. Service Scope and Customer Responsibilities

The service provided by Man With Van Grahamepark is limited to the work agreed at the time of booking. Unless specifically stated otherwise, our service does not include dismantling, reassembly, packing, specialist lifting, electrical disconnection, plumbing work, or the movement of prohibited or dangerous goods. Any additional tasks must be agreed in advance and may incur extra charges.

The customer is responsible for ensuring that items are properly packed, clearly identified, and ready for loading at the scheduled time. The customer must also ensure that access routes are safe and that parking or stopping arrangements are legal and available. If the vehicle cannot park close enough to the property, or if the route involves stairs, narrow hallways, restricted access, or other obstacles, we may charge extra time or labour, or in some cases decline to complete the job if it cannot be carried out safely.

It is the customer’s responsibility to ensure that all items being transported are lawful to move and that they are not stolen, prohibited, unsafe, or contaminated. By booking the service, the customer confirms that they have the right to instruct the movement of the goods and that doing so will not infringe the rights of any third party.

3. Pricing and Payments

Prices for a van service in Grahamepark are normally quoted based on the estimated time, distance, labour required, and any additional services requested. Unless otherwise agreed, quotations are based on standard working conditions. Where conditions differ, for example due to delays, waiting time, congestion, difficult access, extra loading, or inaccurate job details, the final price may be adjusted accordingly.

Payment terms will be stated at the time of booking or before the work begins. We may require a deposit, a card authorisation, or full payment in advance, especially for larger jobs, time-sensitive bookings, or services involving multiple stops. If payment is due on completion, it must be made immediately when the service ends, unless a different arrangement has been agreed in writing.

If payment is not received when due, we may suspend or withhold service, retain goods to the extent permitted by law, or charge reasonable recovery costs and interest on overdue sums. The customer is responsible for all bank charges, card fees, or other payment processing costs where such costs are expressly notified in advance. Any discounts or promotional offers are discretionary and may be withdrawn at any time before booking confirmation.

4. Cancellations, Amendments, and Delays

The customer may cancel or reschedule a booking, but cancellation charges may apply depending on the notice given and the resources already committed to the job. If a booking is cancelled at short notice, especially after vehicle allocation, staff scheduling, or route planning has occurred, we may retain part or all of any deposit to cover administrative and operational losses. The exact charge will depend on the timing of cancellation and the circumstances of the booking.

If the customer requests an amendment, we will do our best to accommodate the change, but we cannot guarantee availability or the same price. Changes to dates, times, locations, access arrangements, or item quantities may affect the quoted rate. Where a revised service is materially different from the original booking, we may treat it as a new booking.

We are not liable for delay caused by events outside our reasonable control, including traffic disruption, road closures, accidents, severe weather, vehicle breakdown, staff illness, industrial action, or delays caused by the customer or third parties. In such circumstances, we will use reasonable efforts to keep the customer informed and to complete the work as soon as practicable. If the delay makes performance impossible or commercially unreasonable, either party may agree to cancel or reschedule the booking.

5. Liability and Insurance

We take reasonable care when handling items, but the customer acknowledges that transport work can involve risks inherent to loading, unloading, and moving goods. Our liability is limited to losses or damage caused directly by our negligence, breach of contract, or wilful misconduct, subject always to the limits permitted by UK law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited.

Unless we have expressly agreed otherwise in writing, we are not responsible for pre-existing damage, inadequate packaging, poor assembly, hidden defects, or deterioration caused by normal wear and tear. Fragile, antique, high-value, or sentimental items should be disclosed before booking so that an appropriate level of care can be discussed. Customers are encouraged to arrange suitable insurance for items of particular value, especially where they are not fully covered under any standard carrier or contents policy.

If damage occurs, the customer must notify us as soon as reasonably possible and provide a fair opportunity to inspect the item and assess the claim. We may request photographs, invoices, or other evidence. Any claim must be made promptly and in any event within a reasonable time after the service. Our maximum liability for any claim arising from a booking shall, unless otherwise required by law or expressly agreed, be limited to the amount paid for the relevant service.

6. Waste Regulations and Responsible Disposal

Where our Man With Van Grahamepark service includes waste removal, clearance, or disposal, the customer agrees to comply with all applicable UK waste regulations. We will only transport and dispose of waste that we are lawfully permitted to handle. The customer must not present hazardous waste, clinical waste, asbestos, chemicals, oils, gas bottles, batteries, or other restricted materials unless we have specifically agreed and confirmed lawful arrangements in advance.

Waste transfer must be lawful, traceable, and accurate. The customer must provide correct descriptions of the waste to be collected, and where required, we may request evidence about the origin or nature of the waste. If waste is found to include prohibited items, incorrect descriptions, or materials that require specialist disposal, we may refuse collection, isolate the items, or charge additional costs for lawful handling and disposal. Any costs incurred as a result of misdescribed or unlawful waste will be payable by the customer.

By booking a waste-related service, the customer confirms that they have the right to dispose of the items and that they are not transferring responsibility for waste that has been handled unlawfully. We will take reasonable steps to ensure waste is transported and processed in line with applicable environmental requirements and duty-of-care obligations. The customer agrees to cooperate fully with any documentation, inspection, or compliance procedure that may be required for lawful disposal.

7. Access, Safety, and Site Conditions

The customer must ensure that the collection and delivery locations are reasonably accessible and safe for the agreed vehicle and personnel. If there are parking restrictions, height barriers, narrow roads, limited access hours, soft ground, or similar issues, these must be disclosed in advance. Any waiting time, extra carrying distance, staircase access, or need for additional labour may result in extra charges.

We may refuse to begin or continue work if, in our reasonable opinion, the site conditions are unsafe, unlawful, or likely to cause damage to property, goods, or persons. This includes situations involving aggressive behaviour, unsafe lifting conditions, structural concerns, exposed hazards, or insufficient space to complete the work safely. In such cases, the customer may still be charged for time, travel, or preparation already incurred.

The customer must ensure that children, pets, and other people are kept clear of working areas while loading or unloading is taking place. The customer also accepts responsibility for obtaining any permission required from landlords, building management, local authorities, or other third parties for the use of parking or access arrangements.

8. Complaints and Dispute Handling

If the customer is unhappy with any aspect of the service, they should notify us promptly so that we have the opportunity to investigate and, where appropriate, resolve the matter. We aim to handle concerns in a fair and proportionate way. Any complaint should include enough detail for us to understand the issue, such as the booking date, the service involved, and the nature of the concern.

We may request supporting information, including photographs, correspondence, or records of the items and circumstances involved. Where a complaint is upheld, we may offer a repair, partial refund, price adjustment, or another reasonable remedy depending on the facts. Nothing in this clause prevents either party from using the courts where necessary.

All disputes should first be raised in good faith and handled in a constructive manner. The parties agree to make reasonable efforts to resolve matters without unnecessary delay or expense.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. Where a customer is located in Scotland or Northern Ireland, nothing in these terms affects any mandatory rights that may apply under relevant local law, but the parties agree that the substantive agreement is governed by English law unless otherwise required by statute.

Any dispute arising from the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If any provision in these terms conflicts with applicable law, that provision shall be interpreted, limited, or, if necessary, severed to the minimum extent required so that the remainder of the terms remains valid and enforceable.

Acceptance of a quotation, confirmation of a booking, or use of the service constitutes acceptance of these Terms and Conditions. The customer is responsible for reading them carefully before the booking proceeds. We may update these terms from time to time to reflect changes in law, service procedures, or operational requirements, and the version applicable to a booking will generally be the one in force at the time the booking was confirmed.